Política de reembolso
On nonperishable items, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. On Perishable items including spreads there are no returns allowed.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging unless it is an item included in our 30-Day Money Back Guarantee. You’ll also need the receipt or proof of purchase.
Items included in our 30-Day Money Back Guarantee are: Michi's Skinny Detox Tea, Mamacita Detox Tea, Belly Lotion, and Belly Oil. These items are subject to change without notice.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address: 10437 NW 41st St. Doral, FL 33178.
If your return is accepted, we’ll send you a return shipping label, which cost will be subtracted from the refund, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products) unless they are included in our 30-Day Money Back Guarantee. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days less the cost of shipping. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.